Case Studies, Restaurants

How Peking Garden Transformed Delivery Operations with ASI Web Technology Solutions

75%

Fewer delivery errors

3+

Hours saved weekly

20%

Improvement in delivery time

Client name

Peking Garden Since 1991

Location

Saint Paul, Minnesota

Client Since

2024

Completed Deliveries

165 avg. month

Est. Commission Saved

$2,187

Revenue

Over $350,000 Yr

About

Based out of St. Paul, Peking Garden has been proudly serving our loyal customers with award-winning, authentic Seafood and Cantonese cuisine since 1991.

How ASI Web Technology Solutions turned struggles into growth opportunities

Challenges before ASI Web Tech

Manual coordination, delivery errors, and time-consuming support strained operations and slowed growth, risking trust, loyalty, and profitability.

Considerable Delivery Error Rate

Manual dispatching caused frequent mistakes, missed locations, and costly refunds.

Poor Tracking Experience

Customers had no visibility, leading to calls, frustration, and negative reviews.

Heavy Operational Burden

Staff lost 3–4 hours weekly managing deliveries and fixing avoidable issues.

Low Driver Efficiency & Morale

Unclear routes and poor coordination led to delays, stress, and high turnover.

With ASI Web Tech

ASI Web Tech brought automation, real-time tracking, and route optimization—cutting errors, saving time, and increasing repeat business and driver satisfaction

75% Fewer Delivery Errors

Smart dispatching ensured accuracy, lowering refunds and protecting margins.

Real-Time Tracking & Alerts

Live updates boosted transparency and customer trust with fewer support calls.

Saved Hours Every Week

Automation replaced manual tasks, freeing up 3–4 staff hours per week.

Low Driver Efficiency & Morale

Optimized routes improved delivery speed and kept drivers happier and loyal.

“If you’re not using ASI Web Tech, you’re leaving money, time, and reputation on the table. It’s not optional in 2025 — it’s essential.”

-Peking Garden- LL, Owner

Over $350,000 Yr

Benefits and early results after implementing ASI Web Tech

Turning point: choosing ASI Web Tech

After a particularly challenging Friday when multiple orders were delivered incorrectly, resulting in full refunds, Tony decided to find a solution. ASI Web Tech stood out with its real-time tracking, smart dispatch, route optimization, and customer notifications, offering exactly the functionalities Peking Garden needed.

Implementation was seamless, with onboarding completed within a single day. Staff and drivers were quickly trained using AI-powered training materials, supported by ASI Web Tech responsive team.

“One client said, ‘You guys are dialed in.’ That was it—our ‘aha’ moment.”

Immediate and significant results

The impact of implementing ASI Web Tech was immediate and substantial:

  • Operational Efficiency: Delivery errors dropped by 75%, saving approximately 3–4 hours weekly in manual coordination.
  • Enhanced Delivery Performance: Delivery times improved by 20%, and driver productivity doubled, enabling each driver to handle more orders daily.
  • Customer Satisfaction: Improved transparency and tracking boosted trust, leading to a 25% increase in repeat corporate orders.

Financial Improvements: Reduced refunds, optimized resource use, and increased driver retention allowed the reinvestment of resources into business growth.

Driver and customer experience

With ASI Web Tech, drivers experienced significantly less confusion, greater autonomy, and increased loyalty. Customers appreciated the accurate, timely tracking updates, often highlighting the reliability of Peking Garden Restaurant. “You guys run like Amazon — but tastier.” mentioned one of the corporate clients.

“Customers love the tracking feature. It builds trust and shows we’re serious about service.”

Branded Tracking Link

20% Faster delivery with a branded experience

ASI Web Tech empowers your restaurant to deliver a seamless, on-brand journey for every order. Give customers real-time tracking updates, promote your unique offerings with custom ads, and even customize the driver app—ensuring every touchpoint reflects your brand’s promise.

Real-time delivery tracking link with live updates via SMS

Add custom ads to your customer tracking page

Customizable ASI Web Tech Driver App to match your brand

Reflections & recommendations

Tony unequivocally recommends ASI Web Tech to other restaurant operators. He emphasizes that using ASI Web Tech is essential—not optional—in today’s highly competitive Restaurant market.

In his words:

“ASI Web Tech is your delivery manager, dispatcher, and GPS—rolled into one. It didn’t just fix delivery; it freed up our time to grow smarter, train better, and serve faster. If you’re serious about scaling in this industry, ASI Web Tech isn’t a luxury—it’s a lifesaver.”

Through the strategic adoption of ASI Web Tech, Peking Garden not only stabilized its operations but also positioned itself for sustained growth and industry leadership.

Refund

Recover refunds effortlessly and save time

Eliminate the hassle of refunds with AI-powered automation, ensuring you get your money back quickly and efficiently.

Achieve a 97% success rate without lifting a finger

No more time-consuming calls to resolve charges

Stay informed with real-time notifications on refund process

AI Auto dispatch

Effortless delivery management with automated solutions

Effortless delivery management with automated solutions. Simplify operations with AI-powered dispatch, flexible delivery options, and seamless access to local drivers—commission-free. Create custom rules to automate and optimize every delivery.

Automated dispatch between in-house fleet and 3rd party

Reduce delivery delays with optimized driver dispatch

Advance AI rule sets to make sure each order is sent optimally

Reviews

Turn happy customers into 5-star Google reviews

Automatically collect feedback after each delivery and make it effortless for satisfied customers to leave glowing reviews.

Effortless feedback collection reviews after delivery

5-star review requests to happy customers

Boost online visibility with positive reviews

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